OP
Olinda P
1 reviews | Active since Dec 2019
05 Dec 2019, 19:47
Vodacom Softlock
Vodacom Balance Notification. For your information. MANDATORY ACCOUNT LIMIT REACHED-SUBSCRIBERS SOFTLOCKED. Any other Vodacom users experiencing this problem. I have been soft locked for 4 days in a row and every morning need to call to open the soft-lock yet, no proper explanation from Vodacom? So we have contracts and no service - what's the point? No contract changes - monthly charges all the same for the last years hence why now from 1.12.19??? Really fed up with SA service providers. Any suggestions how to escalate? Thank you!!!
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Vodacom's replyOfficial
06 Dec 2019, 07:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2019, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Dec 2019, 09:01Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Dec 2019, 09:01
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,