CH
Charlene H
1 reviews | Active since Jun 2018
28 Feb 2026, 15:49
Vodacom soft lock
Yet again our lines are softlocked with no communication and limited ability to contact an actual human. I paid R2000 more than the arrears amount. If something happens to any of the 3 of us in our family we would all be unable to reach one another. Can the soft lock please be removed IMMEDIATELY.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Mar 2026, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2026, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Mar 2026, 22:49Hi Charlene,
Thank you for your post.
Our records indicate that your lines have been unlocked.
We hope that you have a great week further.
Best regards,
Vodacom Consumer Website Team
Thank you for your post.
Our records indicate that your lines have been unlocked.
We hope that you have a great week further.
Best regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Mar 2026, 22:49
Official
Hi Charlene,
Thank you for your post.
Our records indicate that your lines have been unlocked.
We hope that you have a great week further.
Best regards,
Vodacom Consumer Website Team
Thank you for your post.
Our records indicate that your lines have been unlocked.
We hope that you have a great week further.
Best regards,
Vodacom Consumer Website Team
Best regards,