RG
Rodney G

1 reviews | Active since Apr 2022

01 Mar 2023, 22:31

Vodacom socking service

I actually don’t know how to review as nothing promised in writing is done so you can’t review something that doesn’t exist

Well let me try

I have a string of emails from Thato a senior customer liaison that he promises in writing to come back to you the same day . Well what day that is nobody knows and I mean between 20 and 40 mails

This department calls themselves ceo customers care

IT’s everything but that

The two or three times Thato has called me nothing has happened as yet after 14 to 20 messages left and as I mentioned 20-40 mails

I have no signal at my home

Fibre that doesn’t work Account we can’t resolve because you can’t get a response form them

A subscription that you been removed from after you been told your status will stay the same

The manager from the department that has blocked me on his cell and doesn’t answer mails called Mbuso

I would love this to be answered

Why do you have a department call ceo customer care if you do the exact opposite

And we pay for this survive

Sa id know for bad service but you need to live this to believe it

INFACT we can’t rate something that doesn’t exist

And all this from a known brand

0
Replies (1)
Vodacom
Vodacom's reply02 Mar 2023, 08:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team