Vodacom Social Tickets a joke

Vodacom's social tickets are beyond inefficient. Over the past 3 days I've attempted to utilize these tickets rather than buying data bundles since i primarily use the data for social media apps. Imagine my surprise when the ticket goes unused while I am being charged out of bundle rates for data and it is being deducted from my airtime balance! When I reported the issue on their Facebook page I received a call from their customer service consultants who advised me to use my data more responsibly, gave me advice on how to limit my data usage and basically made me seem like an *********** fool who had no idea how to manage my data. When I informed one consultant that the social tickets were not being used she offered me the "helpful" advice of perhaps buying a data bundle as a back-up(?). So what then is the purpose of a social ticket Vodacom? Vodacom's facebook and twitter accounts have posts from users experiencing the same problem and solutions range from turning mobile data on and off, restarting the phone, clearing the cache and cookies, turning flight mode on and off, etc. Perhaps before rolling out try troubleshooting to iron out the issues. And perhaps employ more competent consultants who don't respond by reimbursing my airtime as a "gesture of goodwill" when it was Vodacom's ineptitude that was the cause in the first place.