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Devon M
1 reviews | Active since Feb 2018
13 Jun 2022, 13:46
Vodacom Social Team (Facebook Messenger) ROCKS!
I had a really shocking experience dealing with the cancellation call center, and eventually voiced my complaint on Facebook where the issue was picked up by the Social Team and resolved within hours. I would give 5 stars, but the fact that different areas of the same business resulted in such a wildly different experience still sucks.
From now on, I'll just tell all my friends to reach out to Vodacom via Facebook...those guys know what they're doing.
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Vodacom's replyOfficial
13 Jun 2022, 14:09 Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. Regards Consumer Website Team
Vodacom's reply13 Jun 2022, 14:09
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. Regards Consumer Website Team