Vodacom Social Media team delivers atrocious service

Item: Vodacom
Rating: 1
Author: scoburn.sc scoburn.sc

Contacted Vodacom via FB on 28/02/2021. Spoke with them from 18:51 until they stopped responding at 21:57. They assured me my contract would be cancelled. Called Vodacom Upgrades team minutes ago today, 01/03/2021, who know nothing about my CANCELLATION but were happy to tell me to go back online and escalate my unhappiness! That after being on the line for over 18min with Vodacom Upgrades via ***. And why Upgrades, that's the last thing I want!!!

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Replies (1)

Vodacom's replyOfficial

01 Mar 2021, 10:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Mar 2021, 10:10

Official