EE
ELNA E
1 reviews | Active since Aug 2018
17 Apr 2020, 11:59
VODACOM so dissatisfied
I have upgraded my data contract with VODACOM about two months ago. They delivered my new sim card and deducted monthly premiums but I have received no data. After 3days of contacting VODACOM I was informed that they delivered a prepaid card with a new number. The data is being loaded to my previous contract number. I have been told to get a new sim, which I did, just to find that it cannot be another prepaid. I have been paying for data that I do not receive. When I requested that they deliver a new card I have been referred to many VODACOM consultants with no solution. I am discussed as VODACOM was in the wrong providing me with a wrong sum.
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Replies (3)
Vodacom's replyOfficial
17 Apr 2020, 12:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Apr 2020, 12:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EE
ELNA E's updateReviewer Update
17 Apr 2020, 16:17All I want is the right data card or a new contract card which will be swop to the number that the data is going to. I have purchased a new sim card as VODACOM suggested, even brought a new phone as one of the representatives of VODACOM suggested on a previous occasion. Surely all conversations were recorded. There was a lady who even asked me if I do understand English as I am not hearing what she is saying to me. That was yesterday. So so rude, no wonder she has asked to hold the line for a survey
EE
ELNA E's update17 Apr 2020, 16:17
Reviewer Update
All I want is the right data card or a new contract card which will be swop to the number that the data is going to. I have purchased a new sim card as VODACOM suggested, even brought a new phone as one of the representatives of VODACOM suggested on a previous occasion. Surely all conversations were recorded. There was a lady who even asked me if I do understand English as I am not hearing what she is saying to me. That was yesterday. So so rude, no wonder she has asked to hold the line for a survey
EE
ELNA E's updateReviewer Update
17 Apr 2020, 16:19Correction, she has NOT ASKED to hold the line
EE
ELNA E's update17 Apr 2020, 16:19
Reviewer Update
Correction, she has NOT ASKED to hold the line