Vodacom so dispointing

Poor service from Vodacom customer care and accounts complaint logged in July still not resolved. We have contract for the past 10years with Vodacom come and the pathic service and way we being treated is makes me want to move Service Providers. Spoke to manager Astrid from accounts promised to resolve issue and still no feedback this was on the 25th of July and my complaint was already a month over due. They have added service fees on to my account when they did not provide proper info. Call their call centres staff tells there is nothing they can do. The stores tell us the same thing. When we have issues why is so hard to get help. If one of Vodacom managers reads please try to help can contact me on ********** ...Leonard