1 reviews | Active since Jun 2016
Vodacom Sneaky Upgrade System
I am appalled at the sneaky nature in which Vodacom handles their upgrades. Vodacom offers you an upgrade 5 months before your contract ends but they do not tell you when signing the 24 month contract that effectively you are signing for a 29 month contract in which you will pay what you have agreed for the first 24 months and then for the last 5 months you are going to have to pay almost three times what you agreed to to enjoy the same benefit. The explanation is that because you upgraded 5 months before you contract ended. Why on earth do they offer the upgrade early then if you will then be penalised for it. Absolutely unacceptable. If I had been told this when I upgraded I would have waited out my 5 months on a package that I was comfortable with than to have 5 months forced down your throat.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the option is made available to customers to upgrade their contracts 5 months prior to the end date. When a contract is financed, the handset is payable for 24 months. Should the customer opt for the early upgrade, they will be liable for the previous handset (as it is financed for 24 months) as well as a new handset instalment(should the new deal include a handset instalment). When applying in store, the remaining handset fee is indicated on the upgrade quote. This will also be discussed when applying telephonically and indicated when applying online.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the option is made available to customers to upgrade their contracts 5 months prior to the end date. When a contract is financed, the handset is payable for 24 months. Should the customer opt for the early upgrade, they will be liable for the previous handset (as it is financed for 24 months) as well as a new handset instalment(should the new deal include a handset instalment). When applying in store, the remaining handset fee is indicated on the upgrade quote. This will also be discussed when applying telephonically and indicated when applying online.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,