Vodacom sneaky ****

Vodacom ****s again. I bought a 3gb data bundle on the 1st, but it was a little late in the day so I had already used some of the contract airtime. When I went to "111" to buy the 3gb bundle for R229, it told me that I was short of R3 but not to worry, I can use airtime advance to add what I was short and I went with it. Later that day I went into my vodacom app, and saw I had 2.89GB remaining, however, for some reason I also had R220 airtime which was strange.. I forgot about it, now today I got a few SMSs about using out of bundle airtime, and I cannot find my data anywhere and now I cannot even buy that 3GB bundle again because the out of bundle fees have used up all the airtime..

So I kept calm. I phoned vodacom, explained the issue to the assistant. Their response was "you need to wait for a SMS confirming the data". Fair enough........ But how do you not notify a client when a purchase is UNSUCCESSFUL???? Even when it shows in the app, TELLS YOU THAT YOU OWE R3 FOR THE ADVANCE and even uses just over 100mb. This has been happening to many people and vodacom shys away and blames you for not waiting for a " SUCCESS" SMS.