DT
Dr T
1 reviews | Active since Jun 2013
02 Apr 2025, 21:43
Vodacom sneaking a price increase three months into the contract, with an 11% price increases
My contract with Vodacom started in 31st December 2024,three month into contract Vodacom increases price by 11%.Three thongs are are wrong 1) A price increase 2) An 11% price increase 3) A price increase without notice or prior communication and notice.
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Replies (2)
Vodacom's replyOfficial
03 Apr 2025, 08:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Apr 2025, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DT
Dr T's updateReviewer Update
04 Apr 2025, 16:06Vodacom imposed an 11% price increase on my 3 months old contract which was meant to be fixed for the duration of the contract without any notice form of notice.Vodacom Consultant wants to bait me to cancell the contract which I declined citing that an 11% increase is 275% more than the average increase Vodacom is charging its clients.It is important to note that Vodacom retained me in December 2024 when my previous
Contract with them when expired.The tariff/fee offered was to retain me but all that special tariff they take away with the unjust and unfair increase which is more than double inflation.I cannot not pay an unjust and exorbitant increase and without prior notice.Vodacom must resolve than coerce me to cancell contract so that they can impose a cancellation fee.
Contract with them when expired.The tariff/fee offered was to retain me but all that special tariff they take away with the unjust and unfair increase which is more than double inflation.I cannot not pay an unjust and exorbitant increase and without prior notice.Vodacom must resolve than coerce me to cancell contract so that they can impose a cancellation fee.
DT
Dr T's update04 Apr 2025, 16:06
Reviewer Update
Vodacom imposed an 11% price increase on my 3 months old contract which was meant to be fixed for the duration of the contract without any notice form of notice.Vodacom Consultant wants to bait me to cancell the contract which I declined citing that an 11% increase is 275% more than the average increase Vodacom is charging its clients.It is important to note that Vodacom retained me in December 2024 when my previous
Contract with them when expired.The tariff/fee offered was to retain me but all that special tariff they take away with the unjust and unfair increase which is more than double inflation.I cannot not pay an unjust and exorbitant increase and without prior notice.Vodacom must resolve than coerce me to cancell contract so that they can impose a cancellation fee.
Contract with them when expired.The tariff/fee offered was to retain me but all that special tariff they take away with the unjust and unfair increase which is more than double inflation.I cannot not pay an unjust and exorbitant increase and without prior notice.Vodacom must resolve than coerce me to cancell contract so that they can impose a cancellation fee.