MD
Mariska D
1 reviews | Active since Dec 2019
24 Nov 2022, 08:49
VODACOM sneakily taking Invoicing items without authorisation
If I could 0 stars or even negative amounts I really would. Vodacom is honestly quickly becoming the worst service provider. When upgrading they added 3 gb per month to my acc as a promotional thank you. No one mentioned that I would have to CANCEL this after 3 months, so they kept billing me, I try to sort this out and they refuse to assist and I refuse to pay for a service I did not authorise or ask for.
If you are considering upgrading or moving to VODACOM, I really suggest you DONT!!! You dont need this kind of drama or head ache or a service provider finding sneaky ways to take money you did not ask them to take.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Nov 2022, 09:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2022, 09:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MD
Mariska D's updateReviewer Update
24 Nov 2022, 15:45Yes and the feedback is highly unhelpful and dissastisfactory.
It took a month to get to that feedback, 1 hour phone call being transferred from one department to the next. a waste of time.
A waste of money.
VODACOM is honestly a waste of company
It took a month to get to that feedback, 1 hour phone call being transferred from one department to the next. a waste of time.
A waste of money.
VODACOM is honestly a waste of company
MD
Mariska D's update24 Nov 2022, 15:45
Reviewer Update
Yes and the feedback is highly unhelpful and dissastisfactory.
It took a month to get to that feedback, 1 hour phone call being transferred from one department to the next. a waste of time.
A waste of money.
VODACOM is honestly a waste of company
It took a month to get to that feedback, 1 hour phone call being transferred from one department to the next. a waste of time.
A waste of money.
VODACOM is honestly a waste of company