EG
Edward G
1 reviews | Active since Nov 2010
16 Jul 2021, 14:35
Vodacom SMSs
After I spoke to a call center agent trying to OPT out from all marketing from Vodacom, I still getting SMSs from a 082 900 number trying to let me subscribe to services I do not want. I also keep sending SMSs back to Opt out but seems to be Vodacom is ignoring these SMSs. . The agent assured me that I will not receive these SMSs anymore. It is VERY annoying!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Jul 2021, 13:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2021, 13:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jul 2021, 11:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have opted you out and updated the records.
Apologies for any inconvenience caused. Regards Consumer Website Team
Apologies for any inconvenience caused. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Jul 2021, 11:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have opted you out and updated the records.
Apologies for any inconvenience caused. Regards Consumer Website Team
Apologies for any inconvenience caused. Regards Consumer Website Team
Best regards,