1 reviews | Active since Mar 2009
Vodacom sms spam and their inability to deal with the problem
<p>Since signing up on a new business contract. Vodacom has been sending me sms spam messages.</p> <p> </p> <p>"Enjoy exclusive rewards for being a loyal Vodacom business c ustomer. Click here [link] for this month's rewards. T&C apply"</p> <p> </p> <p>No opt out feature provided.</p> <p> </p> <p>At some stage, I did manage to opt out. Then received the following messages for two months:</p> <p> </p> <p>"Dear customer, we've missed telling you about the latest vodacom news & offers. Our records show that you are missing out on special offers and FREEbies. If you would like to opt in to marketing, reply START to 31118"</p> <p> </p> <p>Never did I reply to the message. Received two of those for the month.</p> <p> </p> <p>The next month, vodacom merely started sending me the same marketing SMS's I supposedly opted out of, and never opted back in for.</p> <p> </p> <p>I have logged more than 8 calls with vodacom on the issue. Promised to fix my issue. Even telling me I have been "unsubscribed".</p> <p> </p> <p>But I keep receiving the messages.</p> <p> </p> <p>Sent them the ISPA template, informing them of the laws that govern SMS spam. The template of which can be found here: http://www.internet.org.za/spam_message.txt</p> <p> </p> <p>To this day, over a period of a couple of months, vodacom has not resolved my issue.</p> <p> </p> <p>Based on them sending spam messages, without being able to opt out, can I proceed with a legal route?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
