Hellopeter
Share Your Experience
RS
Riaan S

1 reviews | Active since Dec 2018

27 Dec 2018, 08:02

Vodacom SMS notifications - Its not even my number!

I have logged numerous calls with Vodacom regarding SMS notifications I am receiving that is not related to my number. I get roughly 10 - 15 notifications per day for a number that is not mine, stating the data balance etc. Its been going on for almost 2 years now, and no one can get this resolved. I even contacted the person who's number I am getting these for, and he went to Vodacom 4 times already with no luck. I am at the point of wanting to change my number is Vodacom can not get this resolved ASAP. Nothing but ****py service from Vodacom all round... Good going in irritating your customers so much that they are willing to go to other providers because you cant fix a small issue that is supper irritating.

0
Replies (4)
Vodacom
Vodacom's reply27 Dec 2018, 08:25
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
RS
Riaan S's update27 Dec 2018, 08:28
Reviewer Update
Thank you, I am looking forward to a solution as soon as possible.
RS
Riaan S's update31 Dec 2018, 08:21
Reviewer Update
This is still not resolved... Are you guys even looking into this? I am not far from changing my number, and going to another provider. Get this sorted.
RS
Riaan S's update08 Jan 2019, 13:47
Reviewer Update
Good Day, I have received messages regarding this today, so this is not resolved. Please get this resolved as soon as possible. I have been informed more than 3 times that the alternative number have been removed, but yet I still receive notifications of the other mobile number.