FR
Frank R

1 reviews | Active since Nov 2009

16 Feb 2016, 11:16

Vodacom SMS facility is a major problem.

I have had intermittent problems with incoming SMS since August 2015. After confirming my details and logging an error it gets resolved but this takes up to 48 hours. I wanted to make some very urgent payments yesterday and could not as the OTP did not come through to my Cell Phone. Customer Care says I must wait another 48 hours before they resolve the software problem. If the payments are not made today, penalties will apply in addition to exchange rate variances. Vodacom small print prevents me from claiming any losses I suffer as a result of their software deficiencies and time to resolve an urgent requirement!<br>

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Replies (1)
Vodacom
Vodacom's reply16 Feb 2016, 12:40
Official
Hello freuvers,


Thank you for your time and effort informing us of your concerns.

Please note that a consultant will contact you in due course to assist you.

Kind regards

Consumer Website Team