1 reviews | Active since May 2017

04 May 2017, 11:29

VODACOM SMS BUNDLES ****

<p>I recently bought Vodacom Sms bundles from Vodacom only to find that my smses were gone before they were used. I bought a R10 bundle for 20 smes. This vanished after using just two smses. I then bought another R10 bundle and the whole thing vanished. Vodacom is a ******* and will find any way to try and ***** from its' customers. This is not the first time this has happened to me. Previously I bought 50 smses and had 34 left. These also just vanished whilst I had sent no smses from my phone. I want to be reimbursed for the airtime I spent buying these sms bundles and I will be writing to ICASA to demand that I receive my airtime back. However I just want to share this with the public to create awareness. </p>

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Replies (2)
Vodacom
Vodacom's reply04 May 2017, 13:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 May 2017, 16:16
Official

Dear Miss Naidoo,

Your query has been resolved.

Regards,

Cassandra