MB
Mariette B

1 reviews | Active since May 2018

14 May 2018, 18:44

VODACOM Smart Top Up S- plan

Smart Top Up S - Vodacom send a SMS that all the clients will have to pay from May more. How can they increase the amount you have to pay if you signed a 24- month contract? All Costumer Care has to say is that they can do nothing about it and if I don'n want to pay more I must migrate to another plan.

0
Replies (2)
Vodacom
Vodacom's reply14 May 2018, 19:22
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 May 2018, 16:13
Official

Good day

Thank you for the posting.

Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products.

We apologise for any inconvenience caused.

Kind regards

Moddy