1 reviews | Active since Dec 2009
Vodacom Smart Tablet Deal - Incorrect Billing
I recently took out two Vodacom Tablet deals (Smart Tab 3G). In May 2015, the advert in the store and magazine was R79 p/m for a 500MB top up data deal and tablet. I see this month, the deal is now R89 p/m. However my June Bill states amount due is R113.00 for each line? When i called the call center, i am told the system says i have a 500MB top up package but must also pay for the handset? When i explained that it was a package deal, i was told to contact the Sales department and ask them to explain. When i called the Sales Dept number, a lady by the name of Busi answered. I explained the situation to her again to which she replies i must go to a store because their prices are different. When i ask who i can escalate my complaint to, she says they don't have a complaints department. I must send an e-mail to customer care. Although R24 p/m is nothing in the grand scheme of things (difference between invoiced and signed for) the attitude of Vodacom Sales staff leaves much to be desired. I have 6 lines with Vodacom. One is due for upgrade - I have just cancelled it instead. The rest will follow suit. Not impressed!!
Thank you for notifying us. We will have this investigated and be incontact with you thereafter. Thank you, regards, Yunus
Thank you for notifying us. We will have this investigated and be incontact with you thereafter. Thank you, regards, Yunus
