1 reviews | Active since Jun 2013

06 Apr 2016, 14:53

Vodacom Smart Tab 3G Embarrasment

Two days ago I went into the Vodacom Store in the Waterfront. There was a special of R899 on their new 7\ Smart tab that I wanted to purchase for a friend. Upon arrival at the store, Chantal at the Vodacom store told me that there was no such thing. When I got home, I went online and saw the deal again so I called Vodacom sales omn 1950 and the consultant got the store on the line. The manager, Shafieq whom i was transferred to was about to leave but told me I could come into the very same store to get it. I asked him to put one aside for me and he said they had so many in stock that I shouldnt worry. I should speak to Fiaz when I get there, Upon arrival at the store I had to deal with Chantal yet again who insisted there was no such thing only the tab for R1899. Completely unhelpful and after calling the VC Sales number to explain, suddenly nobody would take responsibility and Shafieq was unreachable. Two doors away at a different franchise I picked up the Tablet for the price of R999. I will definitely not be renewing any contracts at either the store or with Vodacom thanks to this experience, An email from VC just told me to call sales again?!"

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Replies (1)
Vodacom
Vodacom's reply06 Apr 2016, 15:40
Official
Hello suedesky12,

Kindly be advised that your query has been escalated for further review.

Thank you for bringing this instance to our attention.

Best Regards
Vodacom Consumer Website Team