LH
Lee H

1 reviews | Active since Jun 2015

18 Aug 2015, 13:59

VODACOM SMART TAB 3G

I took out a contract for the Vodacom Smart Tab 3G and I have to admit it's a great little item. <br> <br> However I dropped it and the screen shattered. What really upset me was when I called to find out to whom I could send the item for repairs, as I was happy to pay for the repairs... I was told that Vodacom DO NOT repair this Item.....<br> <br> So let me get this right..... Not at any time was I informed that this item is Un-repairable ... surely when you take an contract out, is it not only correct that the client services consultant inform you .. OH AND MADAM, WE DO NOT REPAIR THIS ITEM... so should it break .. YOU DONT HAVE ANY OPTION but to pay up your contact and get another one... OR .. claim from your insurance... WHAT ??? for an item that costs R1100??? Really... !!!<br> <br> I am very disappointed with Vodacom.. I should have been informed of all of the above upfront .... And I would NEVER have taken this contract out.. Now sit with a tab which I cannot use and contract which is USELESS !!! <br>

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2015, 08:12
Official
Hello LEEMEL,

We are sorry to hear about the circumstances under which your query has reached us.

A consultant will contact you shortly to assist with resolution.

Kind regards,

Vodacom Consumer Website Team