SM
Siphelele M

1 reviews | Active since Oct 2017

25 Oct 2017, 13:26

Vodacom Smart Platinum 7 A JOKE!!!

I took out a Vodacom Smart Platinum 7 contract a month ago and have been going from pillar to post since I received the handset to find accessories e.g. screen protectors and a protective cover to prevent damage to the phone. I placed an order for the accessories and have yet to hear any feedback from Vodacom and its been a month. I unfortunately dropped my phone resulting in the screen cracking (which could have been prevented if accessories were available for this phone but to date, NOTHING) I sent it in for repair which I have now been quoted R3624.52 to replair the screen. I do not understand how Vodacom has a phone on the market which they are not supporting with accessories, let alone one carrying their own name!!! And worst of all the audacity of the agent who tells me, "maybe i should have bought accessories from 3rd party". Biggest mistake i made was buying Vodacom smartphone, instead of a Nokia, Samsung or Iphone, as if i did, i would not be dealing with this situation. Never Again!!! People be warned never buy Vodacom branded products because of this fact. 22 months can not come soon enough so i can port my number to a network provider that gives a damn. Thank you. Sincerely.

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Replies (3)
Vodacom
Vodacom's reply25 Oct 2017, 13:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Oct 2017, 08:28
Official

Dear Siphelele,

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

SM
Siphelele M's update26 Oct 2017, 09:40
Reviewer Update
Thanks for nothing Vodacom!!! You claim accessories are available in stores and yet i am yet to receive feedback from the ones i order over a month ago twice!!! Your aim is to achieve "SERVICE EXCELLENCE" well its non existent , because if that was your aim then you could have sourced or referred me to a store that had accessories in stock, one needs only to see the reviews on Hellopeter and social media on the phone to see that accessories are an issue. your behavior and conduct with regards to this matter is plain ********* and embarrassing, selling smartphones without accessories and than lie about availability of such!