Item: Vodacom
Rating: 1
Author: Michiel H

Vodacom's replyOfficial

11 Oct 2017, 07:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply11 Oct 2017, 07:16

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

MH

Michiel H's updateReviewer Update

14 Oct 2017, 19:01

TO DATE NO RESPONE/REPLY !!!!!

MH

Michiel H's update14 Oct 2017, 19:01

Reviewer Update

TO DATE NO RESPONE/REPLY !!!!!

Vodacom's replyOfficial

30 Oct 2017, 11:02

Dear Michiel

As discussed, feedback has been sent to you via email.

Regards,

RJ

Best regards,

Vodacom's reply30 Oct 2017, 11:02

Official

Dear Michiel

As discussed, feedback has been sent to you via email.

Regards,

RJ

Best regards,

MH

Michiel H's updateReviewer Update

30 Oct 2017, 11:23

See E mail thread below. I am not satisfy with the reply .My money must be refunded.I bought a CAT phone , as I am running my own buisness and cant afford to be without a phone for 20 Days not acceptable.!!!! Dear Michiel With reference to your Hellopeter posting. As per our discussion. Kindly be advised that the repair and refund matter must be discussed with Makro. Please also note that your device will have to be booked in for an assessment, at your closest Vodacom Repair Centre. The outcome will be based on the results of the assessment. We are unable to make a decision or form an opinion without the device assessment. It is not possible for Vodacom or the manufacturer to guarantee that the device would not malfunction, but we can assure you that our technicians would do their best to repair or replace your handset. Regards, Rudi-Jo Vodacom Consumer Website Team

MH

Michiel H's update30 Oct 2017, 11:23

Reviewer Update

See E mail thread below. I am not satisfy with the reply .My money must be refunded.I bought a CAT phone , as I am running my own buisness and cant afford to be without a phone for 20 Days not acceptable.!!!! Dear Michiel With reference to your Hellopeter posting. As per our discussion. Kindly be advised that the repair and refund matter must be discussed with Makro. Please also note that your device will have to be booked in for an assessment, at your closest Vodacom Repair Centre. The outcome will be based on the results of the assessment. We are unable to make a decision or form an opinion without the device assessment. It is not possible for Vodacom or the manufacturer to guarantee that the device would not malfunction, but we can assure you that our technicians would do their best to repair or replace your handset. Regards, Rudi-Jo Vodacom Consumer Website Team

VODACOM SMART MINI 7