RL
Renier L
1 reviews | Active since Jun 2014
25 Jun 2015, 16:26
Vodacom Smart M misleading
I specifically asked the agent who attended to me if it will be possible to buy additional minutes if I do run out while I'm on the smart M package. After contacting Vodacom today, the agent informed me that I am allowed to only add Data and Sms's not minutes. The only way to add minutes to my contract is to migrate to a bigger package. This is unacceptable and very misleading . I was made to believe that the Vodacom packages are very adaptable. What now?
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Replies (1)Vodacom's replyOfficial
26 Jun 2015, 11:31Hello renierlategan,
As per our communication, we have provided you with feedback on your query.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
As per our communication, we have provided you with feedback on your query.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply26 Jun 2015, 11:31
Official
Hello renierlategan,
As per our communication, we have provided you with feedback on your query.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
As per our communication, we have provided you with feedback on your query.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
