RL
Renier L

1 reviews | Active since Jun 2014

25 Jun 2015, 16:26

Vodacom Smart M misleading

I specifically asked the agent who attended to me if it will be possible to buy additional minutes if I do run out while I'm on the smart M package. After contacting Vodacom today, the agent informed me that I am allowed to only add Data and Sms's not minutes. The only way to add minutes to my contract is to migrate to a bigger package. This is unacceptable and very misleading . I was made to believe that the Vodacom packages are very adaptable. What now?

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Replies (1)
Vodacom
Vodacom's reply26 Jun 2015, 11:31
Official
Hello renierlategan,

As per our communication, we have provided you with feedback on your query.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team