Hellopeter
Share Your Experience
EB
Elmarié Botha

1 reviews | Active since Oct 2018

08 Jan 2024, 20:22

VODACOM SLY AND *********

I have changed my debit order from month end to the 7th of the month as when I asked to change it to the 5th of every month they did not had the day for debit orders to go off...

I HAD TO CHANGE IT DUE TO FINANCIAL ISSUES!!!!!!!!!!!!!!!!!!!!!!!

I have not behind with my payments at all !!!!!!!!! All I asked was to change the debit order date from the 1st to the 7th !!!!!!!!

Tonight vodacom took double payment from my account as according to them I am now behind in payment!!!!!!!!

It is a 6 day difference and to the I am now BEHIND!!!!!!!!!!!!!!!1

THIS IS PATHETIC!!!!!!!!!

I SO WANT TO TAKE MY ACCOUNT AWAY FROM VODACOM !!!!!

I WANT A MANAGER TO PHONE ME AND NO TELECOM PERSON A MANAGER!!!!!!!!!

AND I WANT MY MONEY AND THE DEBIT ORDER CHARGES BACK INTO MY ACCOUNT!!!!!!!!!!!

0
Replies (8)
Vodacom
Vodacom's reply09 Jan 2024, 07:52
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

EB
Elmarié Botha's update09 Jan 2024, 08:13
Reviewer Update
I WANT MY MONEY BACK IN MY ACCOUNT WITH THE BANK CHARGES TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THE DEBIT ORDER CANCELLED FROM YOUR SIDE, I WILL PAY MYSELF EVERY MONTH!!!!!!!!!!!!!! VODACOM BECAME THE MOST SLY / *****ILENT COMPANY IN SOUTH AFRICA.................

EB
Elmarié Botha's update09 Jan 2024, 09:05
Reviewer Update
NO ONE HAS PHONED ME YET... THIS HAS TO BE SORTED OUT TODAY!!!!!!!!!!!!!!!!!!!!!!!
EB
Elmarié Botha's update09 Jan 2024, 12:15
Reviewer Update
2 HOURS LATER AFTER I ASKED YOU TO PLEASE PHONE ME BACK AFTER A HALF AN HOUR AND NOTHING!!!!!!!!!!!!!!!
EB
Elmarié Botha's update10 Jan 2024, 07:40
Reviewer Update
Iam waiting for the form !!!!!!!!!!!! You would have send it yesterday..... As I say pathetic company

EB
Elmarié Botha's update10 Jan 2024, 10:57
Reviewer Update
This is how this will work…

Vodacom cancel the debit order in total on their side and send me a confirmation letter that it has been done. THEN I WILL MAKE PAYMENT MYSELF!!!!!!!!!!!!

If not, I will contact the icasa (Cellphone Ombudsman).

I really do not mind going through the extra effort to report Vodacom and also to take further actions regarding your incompetency and pathetic service.

I will also ensure that Vodacom will never have my banking details EVER!!!!!!!!!!!!



EB
Elmarié Botha's update10 Jan 2024, 14:19
Reviewer Update
STILL NO RESPONSE !!!!!!!!!!!!!!!!!!!!
EB
Elmarié Botha's update11 Jan 2024, 09:17
Reviewer Update
STILL NO RESPONSE !!!!!!!!!!!!!!!!!!

NO FORM RECEIVED AS DISCUSSED WITH YOUR CONSULTANT !!!!!!!!!!!!!!!!!!!!!!!