PH
Pierre H

1 reviews | Active since Feb 2011

27 Jun 2018, 09:31

Vodacom slow to install fiber, and no communication either.

Pre ordered fiber while they were busy implementing it in our area. Approved instantly, phoned the next day saying "Someone will phone you soon about an installation"... that was almost a month ago. NOTHING has happened further to this.

And there's ZERO way it seems to log a ticket or get progress about it! The competition to vodacom is about to activate in the area....

0
Replies (2)
Vodacom
Vodacom's reply27 Jun 2018, 12:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

PH
Pierre H's update28 Jun 2018, 10:07
Reviewer Update
22 hours later.... no call, no one has dealt with my SO... nothing.. Wonder if I made the right choice here..