MM
Michele M
1 reviews | Active since Apr 2021
13 Mar 2025, 12:52
VODACOM - Slow to attend to problems & fail in feedback on faults
Several community members have not been able to connect to the internet, since approximately 18h00 last night.
Reported on Ref: ***
We require to know what the problem is & when this will be rectified & expect some urgent feedback as some of us need to work & it has now been approximately 19 hours since the internet worked.
There is no point emailing or whats' apping me as there is no internet only telephone calls seem to work if you want to get hold of me.
URGENT FEEDBACK IS REQUIRED
Thank you
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Mar 2025, 14:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Mar 2025, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Michele M's updateReviewer Update
14 Mar 2025, 07:06The promised call which I was to receive from Vodacom 'in due course', never materialised.
I now need to connect my laptop to my neighbours WIFI so that I can at least continue working. My neighbour doesn't have Vodacom, thank goodness!
IT HAS NOW BEEN 37 HOURS WITHOUT VODACOM PROVIDING INTERNET! and I have two devices which are non functional for which I am paying!
As I said, I am not the only person in our area who has not had Vodcom internet since Wednesday evening. Some reporting that their internet works when out of the area but doesn't work when returning home.
Let's try again:
* what has Vodacom done in the past 37 hours to determine & rectify the fault?
* when will the problem be fixed so that we can have internet access in our area?
If you are neither interested or inclined to deal with this matter in an appropriate & professional manner then please have the decency to let me know so that I can consider other options, as I CANNOT continue to pay you for a service that I am not receiving.
URGENT ACTION IS REQUIRED.
Thank you
I now need to connect my laptop to my neighbours WIFI so that I can at least continue working. My neighbour doesn't have Vodacom, thank goodness!
IT HAS NOW BEEN 37 HOURS WITHOUT VODACOM PROVIDING INTERNET! and I have two devices which are non functional for which I am paying!
As I said, I am not the only person in our area who has not had Vodcom internet since Wednesday evening. Some reporting that their internet works when out of the area but doesn't work when returning home.
Let's try again:
* what has Vodacom done in the past 37 hours to determine & rectify the fault?
* when will the problem be fixed so that we can have internet access in our area?
If you are neither interested or inclined to deal with this matter in an appropriate & professional manner then please have the decency to let me know so that I can consider other options, as I CANNOT continue to pay you for a service that I am not receiving.
URGENT ACTION IS REQUIRED.
Thank you
MM
Michele M's update14 Mar 2025, 07:06
Reviewer Update
The promised call which I was to receive from Vodacom 'in due course', never materialised.
I now need to connect my laptop to my neighbours WIFI so that I can at least continue working. My neighbour doesn't have Vodacom, thank goodness!
IT HAS NOW BEEN 37 HOURS WITHOUT VODACOM PROVIDING INTERNET! and I have two devices which are non functional for which I am paying!
As I said, I am not the only person in our area who has not had Vodcom internet since Wednesday evening. Some reporting that their internet works when out of the area but doesn't work when returning home.
Let's try again:
* what has Vodacom done in the past 37 hours to determine & rectify the fault?
* when will the problem be fixed so that we can have internet access in our area?
If you are neither interested or inclined to deal with this matter in an appropriate & professional manner then please have the decency to let me know so that I can consider other options, as I CANNOT continue to pay you for a service that I am not receiving.
URGENT ACTION IS REQUIRED.
Thank you
I now need to connect my laptop to my neighbours WIFI so that I can at least continue working. My neighbour doesn't have Vodacom, thank goodness!
IT HAS NOW BEEN 37 HOURS WITHOUT VODACOM PROVIDING INTERNET! and I have two devices which are non functional for which I am paying!
As I said, I am not the only person in our area who has not had Vodcom internet since Wednesday evening. Some reporting that their internet works when out of the area but doesn't work when returning home.
Let's try again:
* what has Vodacom done in the past 37 hours to determine & rectify the fault?
* when will the problem be fixed so that we can have internet access in our area?
If you are neither interested or inclined to deal with this matter in an appropriate & professional manner then please have the decency to let me know so that I can consider other options, as I CANNOT continue to pay you for a service that I am not receiving.
URGENT ACTION IS REQUIRED.
Thank you
MM
Michele M's updateReviewer Update
14 Mar 2025, 10:52 Following my reply of this morning:
At approximately 10h00 this morning, I received a call from Sibo, from the back office, responding to my query logged on the 13/03/2025 at approximately 08h00 - LOL more than 24 hours later – eish – so nothing has been done about our area not having internet for more than 40 hours now.
Sibo didn’t know what my address is or couldn’t pick it up from the query ticket, even though I gave this yesterday & my address is on my account – eish.
I had to go out of my area this morning, where there was internet to check my messages on my phone and when I got back home – ‘NO INTERNET’. I was able to confirm, whilst checking my messages, that other residents in this area are also still struggling with NO INTERNET.
Approximately 10h12 am, the internet came on for a couple of minutes then went off again.
And just to top it all off, the cheek of your marketing department to call me this morning to sell me something………………….
At approximately 10h00 this morning, I received a call from Sibo, from the back office, responding to my query logged on the 13/03/2025 at approximately 08h00 - LOL more than 24 hours later – eish – so nothing has been done about our area not having internet for more than 40 hours now.
Sibo didn’t know what my address is or couldn’t pick it up from the query ticket, even though I gave this yesterday & my address is on my account – eish.
I had to go out of my area this morning, where there was internet to check my messages on my phone and when I got back home – ‘NO INTERNET’. I was able to confirm, whilst checking my messages, that other residents in this area are also still struggling with NO INTERNET.
Approximately 10h12 am, the internet came on for a couple of minutes then went off again.
And just to top it all off, the cheek of your marketing department to call me this morning to sell me something………………….
MM
Michele M's update14 Mar 2025, 10:52
Reviewer Update
Following my reply of this morning:
At approximately 10h00 this morning, I received a call from Sibo, from the back office, responding to my query logged on the 13/03/2025 at approximately 08h00 - LOL more than 24 hours later – eish – so nothing has been done about our area not having internet for more than 40 hours now.
Sibo didn’t know what my address is or couldn’t pick it up from the query ticket, even though I gave this yesterday & my address is on my account – eish.
I had to go out of my area this morning, where there was internet to check my messages on my phone and when I got back home – ‘NO INTERNET’. I was able to confirm, whilst checking my messages, that other residents in this area are also still struggling with NO INTERNET.
Approximately 10h12 am, the internet came on for a couple of minutes then went off again.
And just to top it all off, the cheek of your marketing department to call me this morning to sell me something………………….
At approximately 10h00 this morning, I received a call from Sibo, from the back office, responding to my query logged on the 13/03/2025 at approximately 08h00 - LOL more than 24 hours later – eish – so nothing has been done about our area not having internet for more than 40 hours now.
Sibo didn’t know what my address is or couldn’t pick it up from the query ticket, even though I gave this yesterday & my address is on my account – eish.
I had to go out of my area this morning, where there was internet to check my messages on my phone and when I got back home – ‘NO INTERNET’. I was able to confirm, whilst checking my messages, that other residents in this area are also still struggling with NO INTERNET.
Approximately 10h12 am, the internet came on for a couple of minutes then went off again.
And just to top it all off, the cheek of your marketing department to call me this morning to sell me something………………….