1 reviews | Active since Sept 2017
Vodacom slow response in explaining why a debit order was actioned from my account when i am not a vodacom customer
I logged a ***** query on 29 November for a debit order which went off my account for vodacom contract which I do not own.However I am still awaiting feedback.
Vodacom has handed my details to their legal department but fail to contact me and clear my name on their system.
This is bad customer service.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Razeena Parker
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed.
Regards
RO
Good Day Razeena Parker
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed.
Regards
RO