MD
Matthew D

1 reviews | Active since Jun 2016

20 Mar 2017, 14:44

Vodacom Slips Again

<p>I have had it with Vodacom anf their poor service. You get asked to rate service at the end of each call, however I believe they never take note. </p> <p> </p> <p>I have called Vodacom on various occasions, regarding the fact that all sms messages that inform me of my data runni g out goes to another number. They tell meits fixed but is not. </p> <p> </p> <p>How can my personal information get sent to a number that does not belong to me? Is that even legal? Is my personal information open to the world? </p> <p> </p> <p>Vodacom needs to fix this. This is ridiculous and I am amazed at the poor customer service offered. </p> <p> </p> <p>Dont call yourself South Africa's best network when you cannot help customers. </p>

0
Replies (2)
Vodacom
Vodacom's reply20 Mar 2017, 16:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Apr 2017, 12:02
Official

Good Day Mr Matthew Dunning

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support