1 reviews | Active since Jun 2016
Vodacom Slips Again
<p>I have had it with Vodacom anf their poor service. You get asked to rate service at the end of each call, however I believe they never take note. </p> <p> </p> <p>I have called Vodacom on various occasions, regarding the fact that all sms messages that inform me of my data runni g out goes to another number. They tell meits fixed but is not. </p> <p> </p> <p>How can my personal information get sent to a number that does not belong to me? Is that even legal? Is my personal information open to the world? </p> <p> </p> <p>Vodacom needs to fix this. This is ridiculous and I am amazed at the poor customer service offered. </p> <p> </p> <p>Dont call yourself South Africa's best network when you cannot help customers. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mr Matthew Dunning
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mr Matthew Dunning
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
