LH
Leon H

1 reviews | Active since Mar 2017

14 Mar 2017, 12:00

Vodacom sleeping

<p>I took out and contract in December last year at Makro,between makro and vodacom the paper work mixed up. Is it the customers fault? So came January 2017 my normal fee at Vodacom went off like normal. Few weeks later vodacom sends me message my account is arreas. I phone them back and arrange with them that they must add it to my montly bill with my other 2 number and debit the one they say is in arreas of which its not my fault also. End of January came once again waited for them to debit they still didnt. I phone again. They say they will schedule it for End of February. I waited till the 8 of March and they didnt debit it again the arrear amount. So on the 8th I phone again ,me and the operator spoke he said he saw on the system the arrangement was made and said it will be best to make an EFT. So I said I will make EFT on the 27th of March 2017. Today my phone is suspended,I needed to send my bank statements to vodacom to proof there was money in my account because their people are sleeping on the job. I hope the email adress they gave me is correct. ********** <p>Im a vodacom customer for more that 10 years now. This will be my last year with this network.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2017, 12:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,