VODACOM SLACK SIM SWAP SERVICE

Im sick and tired of Vodacom's continues problems,we've been years with vodacom nd its not the first time that we having this problem....so Kimberley "Vodacom New park center" keeps on telling me they waiting on HEAD OFFICE to resolve the issue which Annamarie states for the past 3 days for stupid SIM SWAP is there *********** people working that I still not helpd!!!!! Is ther someone who can help me or do I need to take further action against vodacom who took my money for something that was never done because looking at hellopeter this is not the first complaint like this.