Vodacom / Skynet... what a duo

In November I opened a new contract online, and 13th Dec I received an SMS saying the courier had the parcel and delivery would be within 72 hours. To date I have not received the phone, now more than a month since contract was opened. I have called Vodacom numerous times and I keep getting told it has been escalated as parcel is with Skynet... I have been into the store as well to look for assistance but was told they cannot help me and I need to call the contact centre. Surely you don't leave a parcel with a courier without following up?? I cannot cancel the contract as it is open... No phone, no assistance... where to from here??