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Nkosingiphile N

1 reviews | Active since Dec 2024

27 Dec 2024, 12:40

Vodacom & Skynet disgusting service!

Vodacom needs to review it's decision of using Skynet as a courier partner. We had an upgrade done on the 13 December 2024 which includes the Samsung TV promo. TV voucher redeemed on the 14 December 2024 and to date it has not been delivered.

Skynet sent an sms on the 19 December 2024 advising that consignment had been received from Vodacom and delivery will take place in the next 48-72 hours (which has long passed including the holidays in between).

There is no waybill provided and phones/emails are not being answered! This is frustrating!!!

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Replies (1)
Vodacom
Vodacom's reply27 Dec 2024, 14:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team