Vodacom Skynet collection

In September 2024 I was contacted by a Mondo agent on behalf of Vodacom to sell me home internet. I asked the lady several times if the wifi/,fibre will be uncapped and she assured me that it will be R299 uncapped. The day I called to activate the Sim I was told Vodacom does not sell uncapped. I did not activate the Sim and the *** consultant told me she will cancel and arrange collection of the router. We are now in October and Skynet from East London was sent out twice to collect but I stay in Johannesburg. I have contacted Vodacom 4 times explaining the same but the router has still not been collected. I have not received any apology for their staff member giving the incorrect info and Vodacom have gone ahead and charged me subscription for two months now. They still have not gotten Skynet to collect at the correct and agreed address. I have asked if I can drop off the router but I was told "no" by vodacom staff.