CSWR
Charles Stephan Willian Rielly
1 reviews | Active since Nov 2017
07 Dec 2020, 14:53
Vodacom site means nothing
Trying to get itemised billing from Vodacom, they changes there system and because I was not registered on there site I cannot get my itemised billing. Vodacom in our town cannot even assist us? The call centre cannot assist us?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Dec 2020, 17:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Dec 2020, 17:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CSWR
Charles Stephan Willian Rielly's updateReviewer Update
09 Dec 2020, 11:37Well since reporting Vodacom I am still unable to get my itemised billing since last week Wednesday. They have logged a call and it is pending and I have to wait for them to sort this out. The call centre person I spoke to now think it is a laughing matter when I asked to speak to somebody who will be able to give me a letter saying that Vodacom is unable to provide me with my itemised billing for my insurance.
CSWR
Charles Stephan Willian Rielly's update09 Dec 2020, 11:37
Reviewer Update
Well since reporting Vodacom I am still unable to get my itemised billing since last week Wednesday. They have logged a call and it is pending and I have to wait for them to sort this out. The call centre person I spoke to now think it is a laughing matter when I asked to speak to somebody who will be able to give me a letter saying that Vodacom is unable to provide me with my itemised billing for my insurance.
CSWR
Charles Stephan Willian Rielly's updateReviewer Update
09 Dec 2020, 13:51Well since reporting Vodacom I am still unable to get my itemised billing since last week Wednesday. They have logged a call and it is pending and I have to wait for them to sort this out. The call centre person I spoke to now think it is a laughing matter when I asked to speak to somebody who will be able to give me a letter saying that Vodacom is unable to provide me with my itemised billing for my insurance.
CSWR
Charles Stephan Willian Rielly's update09 Dec 2020, 13:51
Reviewer Update
Well since reporting Vodacom I am still unable to get my itemised billing since last week Wednesday. They have logged a call and it is pending and I have to wait for them to sort this out. The call centre person I spoke to now think it is a laughing matter when I asked to speak to somebody who will be able to give me a letter saying that Vodacom is unable to provide me with my itemised billing for my insurance.
CSWR
Charles Stephan Willian Rielly's updateReviewer Update
09 Dec 2020, 14:07A Friendly person at Vodacom is trying to assist me to get my itemised billing, He told me to go to Vodacom Shop Eshowe he will call when I am there and speak to somebody to assist. As I approached the Vodacom shop the door was open, the manager came from behind the counter, closed the door and said that they are in training and I should come back at 14h00. I tried to explain to him that the call centre person is going to contact him to get my itemised billing. The manager refused to assist me locked the shop doors turned around and ignored me from there??? This could have been a training experience for his staff?
CSWR
Charles Stephan Willian Rielly's update09 Dec 2020, 14:07
Reviewer Update
A Friendly person at Vodacom is trying to assist me to get my itemised billing, He told me to go to Vodacom Shop Eshowe he will call when I am there and speak to somebody to assist. As I approached the Vodacom shop the door was open, the manager came from behind the counter, closed the door and said that they are in training and I should come back at 14h00. I tried to explain to him that the call centre person is going to contact him to get my itemised billing. The manager refused to assist me locked the shop doors turned around and ignored me from there??? This could have been a training experience for his staff?