VODACOM SIPHESIHLE MNCWADE ONLINE SALES ****

<p>I recently took out two contracts with vodacom. I requested that they convert my current number to a contract and they issue me with an additional number. The online sales consultant i was dealing with said that he is already far along in his process of applications, if he has to do the conversion it means he has to start from scratch however he said that what he can do is issue two new sim cards, i should activate the one sim card, after activating the one sim card i need to port it, he even gave me the number for after sales and said that i should request of them to do this for me. I recieved the contracts and called after sales asking them to do this for me, they said its impossible. I have to cancel the contract, the have to collect the phones, then issue me with a new one which is something that might take a few weeks. I called customer care, same story, i went to the shop same story. Firstly the guy that processed my order was trying to already force me to take a color i dont want, secondly It took about two - three weeks to get my phones delivered as they were on back order and i was waiting for the color i want. After all that now i have to return the phones and go through the same trouble with vodacom.</p> <p> </p> <p>Besides the fact that i called Vodacom more than 10 times to assist me as sales consultants were putting me through to the wrong departments, some call centre agents very rude, some hang up my call after waiting online forever I'm extremely unhappy about the lies i was told by this call centre agent. His name is SIPHESIHLE MNCWADE who works for Online sales. His Team leader or manager also helped in executing this sale. I want him or Vodacom to fix this mess, i am not going to wait weeks on end or go through endless calls to fix this mess, nor am i going to pay for something im not fully happy with. The reference for my order is ********** 6.</p> <p> </p> <p>This sales person is a **** and only sold me this contract to probably have a sale on his list, satisfaction by the client is also very important.</p>