BE
B. Er

1 reviews | Active since Mar 2018

13 Feb 2019, 17:37

Vodacom since Autopage took over - DISGUSTING SERVICE

Since my account was handed over from Autopage to Vodacom I have had thousands and tousands of rands ****** from me. This has been made aware to Vodacom with my case number and all ********** activity. I am at my whits end, I cannot pay the money taken out of my bank account and legal action is taking place regarding this. My debit details (address and name) on my account with Vodacom is and was incorrect but Vodacom did not move an inch when I brought this to their attention. I cannot get to speak to anybody in charge and I feel legal action will have to be taken if this does not get resolved. This is disgusting seeing that I've been a loyal customer to them for over 20 years. In the excess of R10 000 per month was taken from me over the period of a year or so where my account was never more than R800 max on normal occasions. Disgusting service. I have spoken to many people on many forums and they have had the same results. This needs to be taken further as I do not have the money to pay any of my actual bills. Seriously disappointed!

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Replies (1)
Vodacom
Vodacom's reply13 Feb 2019, 17:55
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team