Vodacom simswap convinces me for almost a week! With a lot of back and forth

My phone got ****** on Tuesday morning 25 Jan 2022 , I then came to vodacom store in festival mall kempton park for an assistance with doing simswap, they said my number *** still appears under contract, of which I cancelled the contract in 2018. They then said the system is showing error but only for my number, and that I must come back the following day, i then went the following day the 26th of Jan to the same mall but different store, still they showed me the same error and said I should come again today the 27th of Jan, I just came out of their store and they're telling me they have logged a query that will take 2 working days to get resolved. Meaning I must come back again on Monday, which is almost a week since I lost my phone and people not being able to reach me. They've given me the reference ***