Vodacom simply has no feedback

I submitted documents for vetting with Vodacom on 30 March 2021 and I was told that this would not take anything more than 48 hours. 8 days later there is nothing that has been done and no communication at all. Each time I call to find out I am told that I will be given feedback and there is no feedback given. You would swear that I am asking them to give the fibre service for free. 8 days later and nothing has happened.