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Kelly L

1 reviews | Active since Dec 2020

11 Dec 2020, 14:11

Vodacom simply doesn't care

I have had the worst experience possible with Vodacom's Fiber department. I have spoken to 6 agents (Kyle, Taryn, Leroy, Max, Paulina and Lunge) and nothing has been done about my problem. I have asked to speak to a manager and they are busy and can't take my call. All I am waiting for is my interim LTE to be delivered, I feel like it's not a lot to ask for. I placed this order on the 19th of November and still nothing. I have called numerous times, been placed on hold, calls have been dropped, agents have promised to call me back, nothing has been done. The last information that I have is the order has been allocated to Tukane for scheduling. When the agent tries to speak to him, he went offline. I'm really at my wits end regarding this matter.

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Replies (2)
Vodacom
Vodacom's reply11 Dec 2020, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
KL
Kelly L's update15 Dec 2020, 15:26
Reviewer Update
So this the above review was posted, I spoke with another agent Paulina (who just put me on hold and then dropped the call, seems like that is the way agents operate in your call centre) I then called back Friday the 10th of December and spoke with Lunge and then her manager Imraan who advised that my SR had been assigned to Thukane and that someone will call me by today 15 December. I called the call centre again and they tell me that my SR has been closed by Thukane. I then want to cancel and they tell me that I have to wait 30 days?! I cannot believe this is where we are. It's been almost a month!!!!!!!