MR
Michael R

1 reviews | Active since May 2013

23 Jun 2016, 07:11

Vodacom simply does not respond or come back to me

<p>This is the 4th complaint on hello peter about the same issue. I have foller every single channgel, went insotre to vodacom, phoned multiple departments and still from February they still debit me each month after my contract is settled and canceled. I have reported it as possible ***** providing all the documents avvadavits etc, and vodacom still does not respond. They are quick to cocmment here that they will be in contact despite no one ever phoning back. I will keep on complaining until vodacom sorts out there mistake and stop debiting me each month.</p> <p> </p> <p>Here is my prevouis three hello peter complaints:</p> <p>https://www.hellopeter.com/vodacom/reviews/debit-going-off-month-later-even-after-settlement- ********** </p> <p>https://www.hellopeter.com/vodacom/reviews/still-no-feedback- ********** 977</p> <p>https://www.hellopeter.com/vodacom/reviews/still-no-feedback-and-debits-still-going-off-after-3-months-of-settlement- ********** </p> <p> </p> <p>Ref nom from the cancellation department that confirmed cancellation back in Feb (email proof):</p> <p>EC-04QD-1EIU1Q</p> <p> </p> <p>Vodacom does not care about customer service at all!!! BEYOND FRUSTRATED!!!</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2016, 09:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team