1 reviews | Active since May 2013
Vodacom simply does not respond or come back to me
<p>This is the 4th complaint on hello peter about the same issue. I have foller every single channgel, went insotre to vodacom, phoned multiple departments and still from February they still debit me each month after my contract is settled and canceled. I have reported it as possible ***** providing all the documents avvadavits etc, and vodacom still does not respond. They are quick to cocmment here that they will be in contact despite no one ever phoning back. I will keep on complaining until vodacom sorts out there mistake and stop debiting me each month.</p> <p> </p> <p>Here is my prevouis three hello peter complaints:</p> <p>https://www.hellopeter.com/vodacom/reviews/debit-going-off-month-later-even-after-settlement- ********** </p> <p>https://www.hellopeter.com/vodacom/reviews/still-no-feedback- ********** 977</p> <p>https://www.hellopeter.com/vodacom/reviews/still-no-feedback-and-debits-still-going-off-after-3-months-of-settlement- ********** </p> <p> </p> <p>Ref nom from the cancellation department that confirmed cancellation back in Feb (email proof):</p> <p>EC-04QD-1EIU1Q</p> <p> </p> <p>Vodacom does not care about customer service at all!!! BEYOND FRUSTRATED!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
