Vodacom Sim Swop takes more then a week

My phone was lost on 19 July 2024. I went to Vodacom 4U Woodlands to have a sim swop done (This is a business account) on 22 July 2024.

I was told it will take 3 hours for the sim to become active. @ days later I went back again. They told me the sim was faulty and did another sim swop. I have also had another sim swop done as the sim doesnt come online.

I am in sales and for my cell to be off for more then a week is unacceptable.

If I phone Vodacom they tell me I must go back to the store but the store cant get my phone online.

What should I do?????