RM
Rosa M
1 reviews | Active since Jul 2013
06 Jun 2022, 13:22
Vodacom Sim Swop Impossible!!!!!!!
I lost my cellphone with a sim card I have owned for 20 years, on and off contract. I bought a new sim card and tried to do the sim swap myself, I failed some question. The lady advised me to go to to one of their shops.
I went to the shop, produced my id and failed some question. What must I know about talking points to qualify for the number back.
Apart from the trauma of losing my cellphone, now Vodacom refuses to port my number to a new card. *******, why do you need my id to RICA the stupid sim card, yet refuse to use my id to confirm it's me and give it back? I wish I needed an affidavit, because the police are 120% more helpful. Stupid service
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Replies (2)
Vodacom's replyOfficial
06 Jun 2022, 14:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jun 2022, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jun 2022, 10:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you have been assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2022, 10:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you have been assisted. Regards Consumer Website Team
Best regards,