VODACOM Sim swop done with out approval!

After my poor domestic has had a sim swap done with our her approval and somebody has taken money out of her bank account - she first gets the run around from Capetic who say its not their fault but Vodacom, I then address this with Vodacom and get this response below. Be afraid be very afraid crime is all around us even the places we least expect it!! Of course no response to my last email to them!! SEE BELOW EMAILS

Hi

Thank you for your response- Please would advise in writing what your sim swop procedure is ?

Would you also be so kind as to forward me the Ombudsman’s details who deal with your industry. I cannot accept on her behalf that something was done without her permission and you do not claim responsibility for this?

Regards

From: ********** ********** Sent: Thursday, March 1, 2018 4:50 PM To: Wendy Subject: RE: EC-1J6P-2RTAII RE: Cell number ********** 682

Dear Wendy,

I was tasked to investigate the SIM swap query you brought to our attention - Reference No : IR-0 **********

The SIM swap was processed on: 2018-02-09 13:57:51 via the Vodacom Authorised Customer Care Centre. The SIM swap was done after a call was received by the customer care centre and the caller requested to processed a SIM swap on the number. The Authentication was done as per customer care centre procedure and subsequently to that the SIM swap was processed

It is important to note that Vodacom does not keep information on the basis of which one could access its customer?s bank accounts as such information is kept by the customer and the relevant bank.

It is an unfortunate predicament is regrettably as a result of ***** that has been perpetrated on your employee by an organised *********. Vodacom will gladly assist the SA Police Service in their investigation wherever possible to successfully conclude this investigation and identify the perpetrators. Please report the matter to the Police and we will assist the Police with their investigations.

Following our investigation, and whilst we sincerely regret any loss that you may have suffered, Vodacom denies that it was the cause of any such loss. In the circumstances, Vodacom disavows liability herein.

I trust you will find the above in order and wish to advise that all Vodacom rights herein are and remain reserved

Regards

Jabulani Mogale Senior Investigator Forensic Services ********** ********** 131 The future is exciting. Ready?