Vodacom Sim Swop

<p>I am a prepaid customer. My sim was ported from cell C , over 6 years ago. My phone was lost or ****** on the 23rd of December. I bought a cheap android handset and vodacom starter pack. I tried to perform a telephonic sim swap. Unable to answer the questions I was told I must go to the nearest Vodacom shop. Unfortunately I reside in the Karoo Town of Graaff-Reinet. There is only one vodacom agency unable to assist because the lady is on holiday. Disappointed I returned on the 28th of December to find out the store cannot help me. I am told now the computer is down and last time it took a week, so I should come back next week. Also I am told I have slim to no chance of ever getting my number because I will have to furnish the system with my last 5 phone calls. In the mean time all my banking sms go to the old number. Also I cant buy online because of security sends a OTP number to my old phone number. I do understand there is high level of sim swop ***** but I feel am the victim. I am stuck. The one way I heard is if I go contract which is hardly ideal is there another way and can you help me ?</p>