VODACOM SIM SWOP
<p>Good day.</p> <p> </p> <p>I wanted to buy a new phone but unfortunately it uses a micro sim.</p> <p> </p> <p>Therefore I went to the Vodashop Somerset Mall for my number to be loaded to the new sim. They could not assist me and I was informed to contact Vodacom myself as my old sim is too old and does not register on their system.</p> <p> </p> <p>I have called Vodacom and the simswop was initiated. It has been 24 hours and not one agent could tell me what has happened.</p> <p> </p> <p>No response has been provided.</p> <p> </p> <p>Please let me know...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Still no response.
24hours passed and no sim swop was done.
it was escalated and a technical specialist was supposed to contact me, still no contact.
54hours passed in total...
still no progress.
Unprofessional service that I have experienced more than just once.
I refuse to reveal my banking details as I am on prepaid.
Still no response.
24hours passed and no sim swop was done.
it was escalated and a technical specialist was supposed to contact me, still no contact.
54hours passed in total...
still no progress.
Unprofessional service that I have experienced more than just once.
I refuse to reveal my banking details as I am on prepaid.
Still no response. Vodacom... if this is the leading network, what can we expect from the others. Can someone from the back office please contact me. This has gone on long enough.
Still no response. Vodacom... if this is the leading network, what can we expect from the others. Can someone from the back office please contact me. This has gone on long enough.