Vodacom Sim Swaps and Cotract ****s - Regret using them

It is very disappointing when big organisation like Vodacom Vodafone let us down, So first ****mers were able to do a sim swap and Ported my number to another network, that was fixed "No proper report from vodacom on how a sim swap was done on my name". Now on the 31st of July ****mers were able to open a vodacom data contract under my name( Very suspicious), 6 days later, on the 6th of August, i reported the issue to their ***** department( Tiket Number: EC-21MF-1EXATB), Got a call from a lady telling me she was going to escalate my issue to ***** department, got nothing from them, called for feedback on friday the 15 of August, lady mentioned she will escalate the issue and i was going to get a call and still nothing.

The lady that called me first time was very rude and suggested that my voice was the one they spoke to, which is very worrying and raise the question if vodacom actually trains their customer service stuff on how to speak to their customers.

For such a big company, it's been a nightmare having vodacom as my service provider.