Vodacom Sim Swap?????????? Rather get network through your fingers!!!!!!!!!!!!!!!!!

Firstly, my phone was ****** on Tuesday 23 Oct. Reported this and blocked the line. Went in to Vodacom Chatz in Waverley to do a swim swap. "your line will be activated within 2to24 hours" they said. Wednesday 24 Oct the phone was not registered. Talked to Vodacom agents +- 15 times throughout day. Ended up having to go in to the shop again. More problems.............two simcards received from the shop with feedback 2-24hours they said. Today 25 OCTOBER!!!!!!!!!!!!!!!!!!!!!!!!!PHONE CALL X4 WITH VODACOM, PROMISES WITHIN THREE HOURS!!!!!!!!!!!!!!!!NO ASSISTANCE. Ask agent to speak with the people who can assist with "still pending status", they do not take calls. Only the agents make service requests on your behalf. In other words I AM PAYING FOR A SERVICE TO BE TOLD THAT I HAVE NO SERVICE AS I CANNOT MAKE CONTACT WITH THE PEOPLE WHO PROVIDE THIS SERVICE????????????? 4xyears with Vodacom, 2nd issue I've had with them. Seems that when there's an issue they cannot assist in my experiences. i now understand why they have so many bad reviews. Take heed NUMBERS TALK when choosing a service provider. Not expecting any assistance from the BACK DEPARTMENT as the agents call them. Do not PHONE me again to give feedback that this is the problem. Believe me, i am fully aware of the problem...................Let someone from your "back department" phone me to tell me that my account is active and that i can talk to my clients which in turn is paying YOUR monthly ACCOUNT FEES!!!!That will be worth wasting more valuable time on the phone for. Otherwise ########################