Vodacom SIM swap nightmares

I cannot begin to express how frustrated I am with the service at Vodacom. As per my previous review, I’ve been trying to do a SIM swap on my number for the past 2 weeks as my sim is under some RMCS contract.

Yesterday, I contacted Vodacom about this and they assured me that I can go into a Vodacom store to go ahead with it and bring my ID (I have screenshots of this). I travelled this morning to the store , and I’m still b into told the same thing !

What must one do to actually get proper assistance around here? I’m so appalled by this and the only way now is to switch to Telkom or something