Vodacom Sim swap nightmare!!

I’m livid! I called in today about 20 times trying to do a sim swap and I was transferred from one department to another… I politely asked to speak to an agent because that virtual Tobi nonsense wasn’t helping me…but almost every agent I spoke to did not help me or at least try to, the others spoke over me and the other one cut my line when I told her that I am not calling from the store.. i kept on calling until vodacom decided to block my number because I was calling too many times… what was I supposed to do??